HELP & SAFETY
Your safety. Our priority.
We are here to help, 24/7.
At UrbanLoop, we are committed to providing a safe, secure and respectful travel experience for every passenger.
Safe Rides
Trained drivers, Verified vehicles, Regular checks.
Always Here
24x7 support across phone, chat & email.
You're Important
We listen, we act, we improve.
SAFE JOURNEYS
HAPPY COMMUNITIES
NEED IMMEDIATE HELP?
Reach us anytime. We're just a call away.
Call Us (24x7)
1800 123 0000
WhatsApp Us
+91 91234 56790
Live Chat
Available in app & website
Email Us
support@urbanloopmobility.in
Verified & Trained Drivers
All our drivers are background verified, trained in safety & customer service.
Safe & Well-Maintained Vehicles
Our electric shuttles undergo regular inspections and maintenance.
SOS in the App
Tap SOS during your ride for instant alert to our control center.
Live Trip Monitoring
Every ride is GPS tracked and monitored in real-time for your safety.
CCTV Surveillance
CCTV cameras in vehicles and at key locations for added security.
Health & Hygiene
Clean vehicles, regular sanitization and a safe environment for all.
HELP CENTRE
Find answers to common questions.
REPORT AN ISSUE
Let us know. We'll take care.
Report a Safety Issue
Report any safety concern during your ride.
Report Lost & Found
Lost something? We'll help you find it.
Give Feedback
Share your feedback to help us improve.
SAFETY TIPS FOR YOU
A few simple steps for a safe journey.
- Share your live location with family or friends.
- Sit in well-lit areas and avoid isolated seats late at night.
- Use the SOS button in case of any emergency.
- Keep your belongings secure.
- Report any suspicious activity to our team.
WE CARE. WE LISTEN. WE ACT.
Your feedback helps us make every journey better and safer.
24/7
Support
< 2 min
Avg. Response Time
98%
Issues Resolved
OUR PROMISE
We are committed to your safety and comfort, every single day.
- Safe Rides
- Respectful Service
- Reliable Support
- Continuous Improvement
